How E.ON Next is empowering our hard of hearing customers

We’re committed to improving inclusion across our business – and that doesn’t just stop with our colleagues. We’re dedicated to improving the inclusivity of the services we offer all our customers and as part of this, E.ON Next is working with SignLive to support our hard of hearing customers.

SignLive is an interpretation service for those who are deaf or hard of hearing. Customers can talk to E.ON Next for free through a British Sign Language interpreter, enabling them to manage their energy account easily, safely and securely.

E.ON Next works with SignLive to empower our hard of hearing customers to manage their energy account over the phone. This is crucial for these customers, many of whom would struggle to communicate with us over the phone without SignLive, and we’re proud E.ON Next is enabling equal access to both communications and services for our hard of hearing customers.

Over the last 12 months, our call centre teams received over 800 calls through the SignLive service – helping hundreds of our customers to better manage their account.

Ramona Vlasiu, Chief Operating Officer at E.ON Next, said: “Working with SignLive allows us to better support our hard of hearing customers and is essential as we strive to be a truly inclusive company. By enabling our hard of hearing customers to access the support they need through SignLive, we’re breaking down the barriers hard of hearing customers can face when engaging with customer service advisors or managing their account.“

“We proudly support all our E.ON Next customers, offering tailored support where needed, and our work with SignLive forms an important part of the help we have available. We’re committed to caring for our most vulnerable customers through tangible initiatives such as our E.ON Next Energy Fund, Priority Service Register, home improvements to help lower energy use and bills, and financial advice including benefits checks.

“Our message is clear – if you’re struggling with your energy bills and feel you need additional support, get in touch to see how we can help.”

E.ON Next also offers a range of support to help customers, including:

• The Priority Services Register where we can help vulnerable customers who may need extra help managing their energy account.
• Charity partnerships where we fund support via specialist charities who provide additional advice for customers experiencing hardship. 
• Our partnership with Kidney Care UK which ensures vulnerable customers living with chronic kidney disease (CKD) can benefit from vital additional support that can help them to live better with the condition.

If you’re an E.ON Next customer interested in receiving support from SignLive, check out signlive.co.uk for more information.